TERMS AND CONDITIONS

 

These terms apply to users of Fueguia 1833.

They will be valid for all your future transactions with Fueguia 1833 and visits to www.fueguia.com. These conditions apply to sales of perfumes or other products by www.fueguia.com  to private individuals. This website is directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only www.fueguia.com  and are not related to any other conditions which are applied in stores. Fueguia 1833 reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

 

DISCLAIMER

We do not guarantee that all the items available at the www.fueguia.com online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. 

Fueguia 1833 cannot warrant that the content of www.fueguia.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Fueguia 1833 may at any time change the content of the site and the items available in the product range. Though Fueguia 1833 strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Fueguia 1833 cannot be held responsible for any damage caused from using the site or not being able to use the site. cannot guarantee a problem-free, uninterrupted and secure access to the web site.

 

COMPANY INFORMATION

FUEGUIA SRL

Via della Spiga 50 20121

Milan, Italy

milano@fueguia.com 

 

TRADEMARKS

Our trade marks include (amongst others) the Fueguia 1833 name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks. 

 

 

PAYMENT AND PRICES

We accept payments by Visa, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include French VAT at 20 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Fueguia.com  ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Fueguia 1833 does not keep its customers' payment card details.

 

EXCHANGES AND RETURNS

In the case of a product broken during transportation, please send a photo proof to  milano@fueguia.com. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Items cannot be exchanged or refunded at our stores. 

 

Please note that Fueguia 1833 accepts no responsibility for the below mentioned cases :

- An incorrect delivery address provided and the order is returned to us.

- The customer failed to take delivery.

- The shipment is exported from the origin  but the customer cannot or would not like to import the goods

- The consignee was not reachable for the importation process.

Thank you!

DELIVERY ZONES

We ship to the following EU countries (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland,  Italy, Luxembourg,  Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the UK) and to the US.

Unfortunately, we do not ship to all countries. For any questions please contact milano@fueguia.com 

Orders are shipped 1-2 working days following the day the order was placed. 

Delivery takes 2-12 working days after the shipping confirmation has been sent. If you have any question about your order, contact our customer care milano@fueguia.com 

 

DELIVERY FEE

USA

Shipping for Limited Qty products (Perfumes 30ml, Samples, Pura Esencia and Candles): Usd 25

Shipping for Dangerous Goods products (Perfumes 100ml, Perfumes 50ml and Skin & Textile): Usd 50

 

EUROPE

Shipping for Samples: Usd 15

Shipping for Products: Usd 22

 

OTHERS

Shipping for Limited Qty products (Perfumes 30ml, Samples, Pura Esencia and Candles): Usd 25

Shipping for Dangerous Goods products (Perfumes 100ml, Perfumes 50ml and Skin & Textile): Usd 70

 

ORDER TRACKING

If you have any question about tracking your order, contact our customer care milano@fueguia.com 

  

Thank you!